Quantum Health
When it comes to navigating your health benefits, Northrop Grumman wants to ensure you feel supported and understood. Our new healthcare navigation service, powered by Quantum Health, provides personalized guidance at no additional cost.
Quantum Health is a dedicated team of nurses, claims specialists and benefits experts who exclusively support Northrop Grumman employees and their families. Trained on our company culture, health plans and benefits, Care Coordinators can support your unique needs.
To get started with Quantum Health, create an account where you can message or chat with a Care Coordinator. You can also call the Northrop Grumman Benefits Center at 800-894-4194 and press 1.
All benefits-eligible U.S. employees have access to Quantum Health, even if you’re not enrolled in a Northrop Grumman medical plan. Spouses and domestic partners enrolled in a Northrop Grumman medical plan can also access this service. Navigation services differ based on your medical plan.
| If you’re enrolled in an Anthem medical plan | If you’re NOT enrolled in an Anthem medical plan |
 |
 |
|
Support |
Anthem Medical Plan | Non-Anthem Medical Plan |
|
Explain Northrop Grumman’s health and well-being benefits |
✓ | ✓ |
|
Recommend benefit solutions |
✓ | ✓ |
|
Provide contacts for specific benefits |
✓ | ✓ |
|
Review dental and vision coverage |
✓ | ✓ |
|
Manage the Well-being Incentive Program* |
✓ | ✓ |
|
Find in-network providers |
✓ | |
|
Contact providers to coordinate treatment |
✓ | |
|
Help navigate complicated medical situations and review treatment options |
✓ | |
|
Verify insurance coverage and get prior approval if needed |
✓ | |
|
Solve claims issues and explain your medical bills |
✓ | |
|
Discuss drug costs and coverage or concerns with prescriptions |
✓ | |
|
File appeals of medical claim determinations |
✓ |
*Participants in the HMSA, Kaiser Hawaii, and Tricare Supplement plans aren’t eligible for the Well-being Incentive Program. Baltimore and Sunnyvale-represented employees are eligible for the Annual Physical Incentive.
Frequently Asked Questions
Northrop Grumman is committed to helping you thrive, both at work and in life. We provide a diverse range of offerings designed to meet your needs at all life stages and across the spectrum of life experiences. Our partnership with Quantum Health is designed to simplify, personalize and improve your healthcare experience. In addition to helping you and your family understand all the benefits Northrop Grumman offers, Quantum Health can help you confidently navigate health decisions, costs and coverage.
No, Quantum Health is an independent healthcare navigation service, which means they aren’t affiliated with your insurance company (Anthem, Kaiser, etc.) or pharmacy benefits manager (CVS Caremark). Insurance providers aren’t changing and your claims are still processed by your insurance.
If you have a benefits-related question, and want to speak with a representative via phone, call the Northrop Grumman Benefits Center (NGBC). You’ll have the option to connect with Quantum Health or stay on the line for other benefits questions. To learn what services Quantum Health can assist with, view the table above.
In addition, you can contact Quantum Health through their website or download the Quantum Health app for on-the-go guidance (available in the Apple or Android store).
Healthcare can be complex and confusing. Quantum Health provides a dedicated team of nurses, claims specialists and benefits experts (also known as Care Coordinators) who can help you understand your benefits, make healthcare decisions, solve claims issues and get the best care for the best cost.
Care Coordinators are trained on Northrop Grumman’s company culture, health plan and benefits, which means they can provide personalized support.
When you contact a Care Coordinator (whether via phone, chat or message), you’ll talk to a real person who understands how to best navigate your unique healthcare and benefits needs.
If desired, you and your family can access the same Care Coordinator each time you engage with Quantum Health.
The Engage platform is no longer available. You’ll use Quantum Health’s app and/or website to manage your well-being incentive, track your health activities and participate in company-wide challenges.
No, at Northrop Grumman, we believe investing in our employees’ well-being is investing in our future. This service is a part of your benefits package at no additional cost.